A vibrant city renowned for its extensive bicycle infrastructure and thriving student community.
We understand that relocating to a new country and city can be both thrilling and daunting.
To help ease your transition, we've compiled essential information about Groningen and your new living space right here.
A vibrant city renowned for its extensive bicycle infrastructure and thriving student community.
We understand that relocating to a new country and city can be both thrilling and daunting.
To help ease your transition, we've compiled essential information about Groningen and your new living space right here.
Your Ticket to City Life: A Bicycle
In our opinion, the first and foremost thing you need to do upon arriving in Groningen is to get yourself a bicycle. Why? Because in this city, a bicycle is not just a mode of transportation; it’s a way of embracing the local lifestyle. Here are our top recommendations to kickstart your cycling journey.
Below you can find our top recommendations!
For a hassle-free and convenient cycling experience, we highly recommend renting a bicycle from Swapfiets.
Known for their distinctive blue-tire bikes, Swapfiets offers a subscription service that covers maintenance and repairs, ensuring you have a reliable ride at all times.
If you’re looking for a more personalized touch, consider exploring the second-hand bicycle market. Marktplaats.nl, often dubbed the Dutch version of eBay, is a treasure trove for finding pre-loved bicycles.
This option is most likely the cheapest option of owning a decent bicycle as well!
I HAVE JUST SIGNED THE CONTRACT
REGISTER AT THE MUNICIPALITY
It’s essential to ensure that your new address is officially registered with the municipality.
Here you will find all of the information you will need to register on the website of the municipality of Groningen.
RENTAL ALLOWANCE
In the Netherlands,
Individuals aged 23 or older have the opportunity to request rental allowance,
also known as “huurtoeslag” in Dutch. This financial support is intended to assist with the cost of renting a home. Please be aware the maximum basic rental amount cannot exceed €870,- p/month.
To apply for rental allowance, you need to follow a few steps, and having a DigiD account is essential.
Please find below a step-by-step guide on how to request rental allowance:
REGISTER AT THE MUNICIPALITY
It’s essential to ensure that your new address is officially registered with the municipality.
Here you will find all of the information you will need to do so on the website of the municipality of Groningen.
RENTAL ALLOWANCE
In the Netherlands,
Individuals aged 23 or older have the opportunity to request rental allowance,
also known as “huurtoeslag” in Dutch. This financial support is intended to assist with the cost of renting a home. Please be aware the maximum basic rental amount cannot exceed €870,- p/month.
To apply for rental allowance, you need to follow a few steps, and having a DigiD account is essential.
Please find below a step-by-step guide on how to request rental allowance:
RENTAL ALLOWANCE
RENTAL ALLOWANCE
Step-
by
Step
DigiD Account:
First, you need to create a DigiD account on the official Goverment Website. DigiD is a digital identification system that allows you to access a variety of government services online securely.
Rental Allowance Calculation:
Once you have a DigiD account, you can use the online tool provided by the Dutch Tax and Customs Administration to calculate your potential rental allowance. The tool is available on the following website: Toeslagen Berekenen.
Ensure you have a translation app ready, as the website is in Dutch. You can use online translation tools or browser extensions to translate the content into your preferred language.
Service Costs:
The government will also inquire about four specific service costs associated with your rented property. Certainly, we’ll help you fill in the information for the four types of service costs:
Energiekosten voor gemeenschappelijke ruimten: Amount: €2,50
Schoonmaakkosten voor gemeenschappelijke ruimten: Amount: €5,00
Huismeesterkosten: Amount: €2,50
Kosten voor dienst- en recreatieruimten: Amount: €0,00
Make sure to include these amounts correctly when filling out the rental allowance application.
Municipal Taxes
Let's face it – no one likes to pay taxes (and hey, we're no exception!). But as they say, the only two certainties in life are death and taxes.
So if you signed the contract for your new living space, be it a studio or an apartment with your very own kitchen and bathroom, congratulations! But, as they say, with great independence comes great responsibility, including the responsibility of paying municipal taxes.
The municipal taxes in our region are administered by the “Noordelijk Belastingkantoor.”
These taxes primarily cover two essential services – water purification and water delivery system, as well as garbage disposal. The annual associated with these municipal taxes typically range between 400 and 600 euros a year.
Water Tax:
This tax contributes to the funding of water purification processes to ensure a clean and safe water supply. It supports the maintenance and improvement of water quality standards in our community.
Garbage Tax:
Garbage tax supports the efficient collection, recycling, and disposal of waste. By paying this tax, you are contributing to the sustainability and cleanliness of our local environment.
GRONINGEN
About
The City
With a bustling student population, Groningen has a youthful and energetic atmosphere. The city’s universities contribute to a dynamic cultural scene, offering a range of academic and extracurricular opportunities.
Escape the hustle and bustle in Groningen’s green oases. Whether it’s the serene beauty of the Noorderplantsoen or the tranquility along the city’s canals, these peaceful retreats offer the perfect balance to city living. Take a leisurely stroll, have a picnic, or simply unwind amidst nature’s embrace.
INTERESTING NUMBERS ABOUT THE CITY
INTERESTING NUMBERS ABOUT THE CITY
SIRENS
"Don't worry; it's not the Belgians plotting an invasion!"
In the Netherlands, on the first Monday of each month, you might be startled by the sound of raid sirens. But don’t worry; it’s not the Belgians plotting an invasion! We’re just making sure our sirens are in tip-top shape.
This monthly ritual is part of our commitment to your safety. In the unlikely event of a disaster or emergency, it’s crucial to recognize the sound of the sirens. So, consider it a friendly reminder to familiarize yourself with the distinctive tones. And, of course, if you hear them on any other day, follow the local guidelines for your safety.
1st. Monday of the Month:
SIRENS
In the Netherlands, on the first Monday of each month, you might be startled by the sound of raid sirens. But don’t worry; it’s not the Belgians plotting an invasion! We’re just making sure our sirens are in tip-top shape.
This monthly ritual is part of our commitment to your safety. In the unlikely event of a disaster or emergency, it’s crucial to recognize the sound of the sirens. So, consider it a friendly reminder to familiarize yourself with the distinctive tones. And, of course, if you hear them on any other day, follow the local guidelines for your safety.
FAQ GRONINGEN
Explore the Historic City Center: Wander through the charming streets, visit the iconic Martinitoren tower, and admire the medieval architecture of the Grote Markt.
Enjoy Nature: Take a leisurely stroll or bike ride along the canals, parks like Noorderplantsoen, or explore the nearby countryside and picturesque villages.
Experience Groningen’s Nightlife: Dive into the city’s vibrant nightlife scene, with its plethora of bars, cafes, and live music venues catering to all tastes.
Take a Boat Tour: See Groningen from a different perspective by taking a boat tour along its scenic canals, offering a relaxing way to soak in the city’s beauty.
For a hassle-free experience, consider renting a bicycle from Swapfiets, known for its distinctive blue-tire bikes. Subscription services cover maintenance and repairs. Alternatively, explore the second-hand bicycle market on Marktplaats.nl for more personalized options.
Supermarkets like Albert Heijn, Jumbo, Lidl, and Aldi are scattered throughout the city and offer a variety of affordable options for groceries. Additionally, there are local markets such as the Vismarkt and Grote Markt where you can find fresh products.
The University of Groningen is situated in the heart of the city of Groningen, Netherlands. The main campus, known as the Zernike Campus, is located approximately 4 kilometers (2.5 miles) north of the city center. The campus is easily accessible by bicycle, bus, or car.
Joining student associations, clubs, and organizations is a great way to meet new people and engage in social activities.
Keep an eye out for ‘KEI week’ as this is the week to meet new friends!
KEI Week, short for “Kennismakingsweek” (Introduction Week), is an annual event held in Groningen, the Netherlands, aimed at welcoming new students to the city. It’s specifically geared towards both Dutch and international students starting their studies at the University of Groningen, Hanze University of Applied Sciences.
More info here!
International students are typically required to have health insurance in the Netherlands by law.
We recommend checking out this website, to find all of the information you’ll need to register for health care.
In the Netherlands, there’s a system in place to help people with the costs of their health insurance called ‘zorgtoeslag,’ which translates to ‘health care benefit’ in English. This benefit is provided by the government to assist with the expenses of health insurance.
To be able to apply for this health care benefit, you need to meet certain criteria. You will find more information about Health Insurance Benefit on the website of the government.
Yes, there are plenty of part-time job opportunities available for students in Groningen.
Companies like Thuisbezorgd, Domino’s and other food delivery companies are often on the hunt for international students. Best part? You don’t need to speak Dutch for these type of jobs.
Oh, and don’t forget about the bars and restaurants! They’re always looking for international students to join their teams. Being an international student might even give you an edge. Plus, it’s a great way to meet locals and other students.
Yes, Groningen is generally considered a safe city for students. However, it’s still recommended to being aware of your surroundings, especially at night, and taking care of your belongings.
We do however have many bicycle thefts in Groningen. So make sure to always lock your bicycles!
H O M E
YOUR LIVING SPACE
While getting to know the city is importings, it’s also about settling into your new living space and getting familiar with what to do in multiple scenarios.
That’s why we’ve compiled an overview and answers to the most common questions that new tenants have about their living spaces.
From understanding lease agreements and navigating building amenities to troubleshooting common household issues, our goal is to provide you with all of the information you will need.
H O M E
YOUR LIVING SPACE
While getting to know the city is importings, it’s also about settling into your new living space and getting.
That’s why we’ve compiled an overview and answers to the most common questions that new tenants have about their living spaces.
From understanding lease agreements and navigating building amenities to troubleshooting common household issues, our goal is to provide you with all of the information you will need.
MOST COMMON QUESTIONS
Below you will find a helpful guide about your new living space. this includes. If you have any other questions or concerns which are not shown in this guide, don’t hesitate to reach out.
Your signed contract is always accessible in your Qrent account. Simply log in to your account, and you’ll find your signed agreement readily available for reference.
If you have any questions regarding your signed contract. please feel free to reach out to us! You can do so through our email at: info@qrent.nl
To make your move-in process smooth, you can schedule an appointment to collect your keys starting from the first day of your lease. Simply send an email to info@qrent.nl with your new address.
Please note that you can only retrieve from the day your contract starts.
Our standard rental contracts are typically set for a period of one year. However, it is of course possible to have the contract be extended for an indefinite period of time.
Should the first year pass smoothly, with no significant complaints from neighbors and no rental arrears, we’re happy to extend the contract for an indefinite period of time.
Please be advised that, in case Qrent agrees to extend your contract, the terms of your current contract will automatically change to a contract for an indefinite period of time. This means that you will be able to continue residing in the property without having to worry about the end of the tenancy.
Once you have received the keys to your new living space, you will receive an email containing a link, where you can create your Qrent account. it is not possible to registrate your account, before you have received the keys unfortunately.
If you already received the keys to your new living space, but are not able to login to your Qrent account, please reach out to us at info@qrent.nl
Step 1: Access Your Qrent Account
Visit Qrent’s Portal and log in using your credentials.
Step 2: Navigate to the Repair Request Section
Once logged in, navigate to the menu where you’ll find an option to submit a repair request. This section is typically labeled “Repair Requests” or similar.
Step 3: Describe the Issue Clearly
When submitting a repair request, it’s crucial to describe the problem as accurately and clearly as possible. Include details such as:
The nature of the issue (e.g., plumbing, electrical, appliance malfunction).
The exact location within the property where the problem is occurring (e.g., bathroom, kitchen, bedroom).
Any relevant details that might help the maintenance team understand the issue better.
Step 4: Submit Your Request
You’ll receive a confirmation message acknowledging receipt of your repair request. Our maintenance team will then review the request and take appropriate action to address the issue promptly.
Internet comes included within your rental contract.
Your studio comes equipped with both Wi-Fi signal and two cable internet points for added flexibility.
The network name will always be something familiar like “Sailhorse,” and depending on your location, there may be an addition such as your room number. The the password for your internet connection will always be 198319831983.
If you feel like your internet connection is not stable and/or fast enough, please send in a repair request. and also write an email to info@qrent.nl.
As we want to make sure everyone has acces to a stable and fast network!
When you rent a studio or apartment with us, you’ll receive your personal garbage pass.
To locate the designated container for your garbage pass, please refer to the map available here. On the back of your garbage pass, you’ll find a 4-digit code. You will have to check on the garbage map if this code is the same as on your garbage pass.
If you happen to lose your garbage pass or encounter any issues with it, you can request a new pass at the municipality of Groningen. Use this link
For studios, we provide one room key, and for apartments, you’ll receive two room keys during the move-in process. In case you ever need an extra key or if one is misplaced, ordering a new key is rather easy.
Simply log in to your Qrent account on our website, navigate to the key services section, and place your order. You can pick up your new key from our office at Schuitendiep 76 within two working days.
If you find yourself locked out of your apartment, please give us a call at 050 74 40 176.
During office hours, we can help you unlock your front door rather quickly, often within one hour or even less.The number remains operational 24/7. However, please note that outside of office hours, response times may take a bit longer.
Most times, you will be able to solve a power outage in your room rather easily. please find below the steps you need to follow yourself before reaching out to us.
For the first month of rent, we usually work with a payment link. However, for subsequent months, we kindly ask that you manually transfer the rent amount.
n your contract, specifically in Section 9, you’ll find information regarding the payment process. In this section you will find information such as the IBAN to use and the recipient’s name.
Additionally, it’s essential to include your unique Qcode (for example, Q4382) in the payment description. This ensures that our system automatically recognizes and processes your payment efficiently.
Tenants have the flexibility to terminate their rental contract on a monthly basis. This means that if you wish to end your tenancy, you can do so by providing us with a notice period of one full calendar month. This notice period allows us to make necessary arrangements and find new tenants to ensure a smooth transition.
(Please note this does not apply if you’re a resident at the Admiraal de Ruyterlaan)
Obtaining renter’s insurance(inboedelverzekering) is highly recommended to protect your personal belongings in the event of theft, damage, or natural disasters.
We highly recommend checking out the following website page, this page describes step-by-step how to unclog your sink: Website
Did you try these steps, but it is still not resolved, please submit a repair request.
WHAT TO DO IN CASE OF A POWER OUTAGE:
In case of a power outage, please check the following before reaching out to us:
CHECK ONLINE
It could be that there is a larger power outage through the city. To check this check on this page from Enexis. check if there is a power outage in Groningen and see if the postal code matches the postal code in your area. If this is not the case follow the other steps:
LOCATE THE FUSEBOX
For studios, you'll find the fusebox in your room.
In smaller houses, the fusebox is typically located in the hallway.
Ensure that all fusebox handles are pointed upwards.
If you find any handle pointing down, gently pull it up to the upward position
If the handle immediately goes back down, it might indicate a device causing a circuit.
Unplug all devices from the sockets and try resetting the fusebox.
GET IN TOUCH WITH US
If these steps don't resolve the issue, or if you have any concerns, please contact our support team at 050 74 40 176. Or through email at info@qrent.nl
REPAIR REQUEST TIPS:
Tips for Describing the Problem:
Location: Specify the exact location within your property where the issue is occurring. Whether it’s a specific room, appliance, or area, precise information helps our technicians locate and fix the problem efficiently.
Description: Provide a clear and detailed description of the problem. Include any relevant details such as when the issue started, whether it’s intermittent, and if there are any unusual sounds or odors associated with it.
Attach Photos (if applicable): If the issue is visible, consider attaching photos to your repair request. This additional visual information can significantly aid our maintenance team in assessing and addressing the problem.
Contact Information: Ensure your contact information is up-to-date. This allows our team to reach out for any additional details or to schedule a convenient time for repairs.
Tips for Describing the Problem:
Location: Specify the exact location within your property where the issue is occurring. Whether it’s a specific room, appliance, or area, precise information helps our technicians locate and fix the problem efficiently.
Description: Provide a clear and detailed description of the problem. Include any relevant details such as when the issue started, whether it’s intermittent, and if there are any unusual sounds or odors associated with it.
Attach Photos (if applicable): If the issue is visible, consider attaching photos to your repair request. This additional visual information can significantly aid our maintenance team in assessing and addressing the problem.
Contact Information: Ensure your contact information is up-to-date. This allows our team to reach out for any additional details or to schedule a convenient time for repairs.
WHAT TO DO IN CASE OF A POWER OUTAGE:
In case of a power outage, please check the following before reaching out to us:
CHECK ONLINE
It could be that there is a larger power outage through the city. To check this check on this page from Enexis. check if there is a power outage in Groningen and see if the postal code matches the postal code in your area. If this is not the case follow the other steps:
LOCATE THE FUSEBOX
For studios, you'll find the fusebox in your room.
In smaller houses, the fusebox is typically located in the hallway.
Ensure that all fusebox handles are pointed upwards.
If you find any handle pointing down, gently pull it up to the upward position
If the handle immediately goes back down, it might indicate a device causing a circuit.
Unplug all devices from the sockets and try resetting the fusebox.
GET IN TOUCH WITH US
If these steps don't resolve the issue, or if you have any concerns, please contact our support team at 050 74 40 176. Or through email at info@qrent.nl
REPAIR REQUEST TIPS:
Tips for Describing the Problem:
Location: Specify the exact location within your property where the issue is occurring. Whether it’s a specific room, appliance, or area, precise information helps our technicians locate and fix the problem efficiently.
Description: Provide a clear and detailed description of the problem. Include any relevant details such as when the issue started, whether it’s intermittent, and if there are any unusual sounds or odors associated with it.
Attach Photos (if applicable): If the issue is visible, consider attaching photos to your repair request. This additional visual information can significantly aid our maintenance team in assessing and addressing the problem.
Contact Information: Ensure your contact information is up-to-date. This allows our team to reach out for any additional details or to schedule a convenient time for repairs.
Tips for Describing the Problem:
Location: Specify the exact location within your property where the issue is occurring. Whether it’s a specific room, appliance, or area, precise information helps our technicians locate and fix the problem efficiently.
Description: Provide a clear and detailed description of the problem. Include any relevant details such as when the issue started, whether it’s intermittent, and if there are any unusual sounds or odors associated with it.
Attach Photos (if applicable): If the issue is visible, consider attaching photos to your repair request. This additional visual information can significantly aid our maintenance team in assessing and addressing the problem.
Contact Information: Ensure your contact information is up-to-date. This allows our team to reach out for any additional details or to schedule a convenient time for repairs.
REGARDING OUR WASHING MACHINES
The laundry machines are included in your service costs, making them free to use whenever you need. For any issues with the washing machines or dryers, check out our dedicated support page at
We’re here to ensure your laundry experience remains hassle-free.
You’ll also find a QR code on the washing machines – simply scan it to access the website page directly.
HERE IS WHAT YOU CAN DO WHEN
THERE IS NO HOT WATER
Before taking any action, check if there are any obvious reasons for the lack of hot water. If you’re renting in a smaller apartment complex where the boiler is accessible, please find below some steps you can do yourself before reaching out to us.
If you are renting in a larger apartment complex, the boilers are probably behind a locked door. in this case, please reach out to us.
THERE IS NO HOT WATER
WHAT YOU CAN DO
Before taking any action, check if there are any obvious reasons for the lack of hot water. If you’re renting in a smaller apartment complex where the boiler is accessible, please find below some steps you can do yourself before reaching out to us.
If you are renting in a larger apartment complex, the boilers are probably behind a locked door. in this case, please reach out to us.
Check and Restart the Boiler:
1. First, check if the boiler is displaying any error codes or indicators suggesting a malfunction. If so, locate the reset button on the dashboard of the boiler. It's usually a visible button that you can press to reset the system.
2. Press the reset button and wait for a few minutes to see if the boiler restarts and begins heating the water again. Sometimes, a simple reset can resolve minor issues with the boiler.
Check the
Water Pressure:
1.Ensure that the water pressure in the boiler is within the optimal range of 1.4 to 2.0 bar. If the pressure is too low, it can affect the boiler's performance and lead to a lack of hot water.
2. Watch the instruction video provided at this link to learn how to check and adjust the water pressure of the boiler.
Schedule an Appointment with Energiewacht:
If restarting the boiler and adjusting the water pressure doesn't resolve the issue, it's time to seek professional assistance. Contact Energiewacht at 088-555 3000 to schedule an appointment.
Check and Restart the Boiler:
1. First, check if the boiler is displaying any error codes or indicators suggesting a malfunction. If so, locate the reset button on the dashboard of the boiler. It's usually a visible button that you can press to reset the system.
2. Press the reset button and wait for a few minutes to see if the boiler restarts and begins heating the water again. Sometimes, a simple reset can resolve minor issues with the boiler.
Check the
Water Pressure:
1.Ensure that the water pressure in the boiler is within the optimal range of 1.4 to 2.0 bar. If the pressure is too low, it can affect the boiler's performance and lead to a lack of hot water.
2. Watch the instruction video provided at this link to learn how to check and adjust the water pressure of the boiler.
Schedule an Appointment with Energiewacht:
If restarting the boiler and adjusting the water pressure doesn't resolve the issue, it's time to seek professional assistance. Contact Energiewacht at 088-555 3000 to schedule an appointment.
Bathroom & Toilet use
Shower: Please make sure to use a hair catcher in your shower drain. Hair is a common cause of clogs, which can lead to slow drainage and potential water overflow. A simple hair catcher can effectively trap hair and prevent it from entering the drain, minimizing the risk of blockages. In addition to using a hair catcher, we recommend regularly cleaning and removing any hair that may have collected around the drain and in the shower area. This simple maintenance task can help prevent buildup and ensure proper water flow during your showers.
Toilet: To avoid blockages and potential damage to the plumbing system, please remember to flush only toilet paper down the toilet. Items such as wipes, sanitary products, paper towels, and other materials can cause blockages and lead to costly repairs.
If you have any questions or need further assistance, please don't hesitate to reach out to us.
EXTRA INFORMATION
Zernike Campus
Hanze made a website page where you will be able to find a lot of information about Zernike Campus.
Groningen Event Calendar
You will be able to find all of the local events during your time in Groningen using this website.
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